Monday to Friday, 9-14 and 16-20h (+34) 924 806 111 We speak English

Holagourmet Warranty

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For your security, Hola Gourmet uses the TPV virtual payment system from BBVA (Banco Bilbao Vizcaya Argentaria). This entity relies on the security protocol SSL (Secure Socket Layers), which guarantees that its information cannot be intercepted by third parties at any moment. Furthermore, does not display, retain, or archive said information. Because of this, your confidentiality is absolutely guaranteed to be safe in all forms of communication which take place during the transaction.

Returns and Exchanges:

Cliente Enojado

If you are not satisfied with your order for any reason, you have a period of 7 days from the date received to return it (in accordance with art. 44 of Law 7/1996, of 15 January on the Regulation of Retail Trade modified by Law 47/2002 of 19 December). The product must be in perfect condition, in its original packaging and with all documentation included.

The shipping of returns is paid by the customer.

In case of any changes, the buyer will have to pay the expenses of both return and new shipments.

Once we receive the merchandise in our warehouses and check to see if it meets all the above requirements, will accept the return of the product and proceed with reimbursement of the amount paid for the product according to the method of payment realized, and if requested, the shipment of a new product:

  • If you made the payment by credit card, the same amount will be added back to your credit card.
  • If you made the payment with a bank transfer, we will request an account number in which to put the amount paid.

To make an exchange for another product, we ask that you contact the commerce department so that they can examine the possibility.

In the case of defects or erroneous shipments, all shipping costs will be paid by In both cases we ask that you contact our commerce department:

  • Phone: (+34) 924 806 111

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